If damage to the packaging or the product is noted at the time of delivery you may refuse to accept the order or sign for the delivery as 'Damaged'. Please notify Customer Care as quickly as possible. If you notice that the item is faulty or damaged after delivery please notify Customer Care in writing within 28 days of the delivery. We will arrange for collection by courier or request you return by post if the item is small
If you are not happy with your purchase for any reason then please inform us by email within 28 days from delivery date and we will exchange the item(s) or refund your payment less delivery costs. Goods will be exchanged only if they have not been worn, used or otherwise soiled. All goods must be returned in their orginal packaging at the customer's expense. We comply with the Distance Selling Regulations which means that you can return an order within 7 days if it is a private (non-business) order that is not custom made for you.
COLOURS: We cannot be held responsible for the accuracy of colours on our website. The accuracy of colours is purely dependent upon the monitor (and its individual settings) that is being viewed by the customer.
CUSTOM MADE PRODUCTS: Items that have been manufactured to a specification specifically for a customer cannot be returned. Products that have a wide choice of colours and have a delivery time of more than a few days are generally made to order and therefore cannot be returned for either a refund or exchange.
DAMAGED GOODS: All packages must be checked for damage before signing for the parcel. If there appears to be damage you must add 'damaged' when signing or refuse to accept the parcel. If goods have been damaged in transit then please inform us by email within 2 days of receipt and we will exchange or offer a full refund.
You can now recycle your old electricals with us. If you're buying a new electrical item, we will recycle your old one for free
Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We can help We are pleased to offer our customers the chance to recycle their old electrical items. Items must be sent safely to our address at the customer's expense for us to re-cycle.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com
BRINGING FURNITURE TO LIFE : for your health and wellbeing